Returns & Refunds

1. Overview

We want you to be happy with every purchase on FindsWith.com. If something is not right, this page explains how returns and refunds work. FindsWith.com is the Merchant of Record and manages buyer-facing refund decisions and payment refunds. Creators supply and fulfill products and must cooperate with return review and inspection.

2. Standard Return Window

• Physical products: 14 calendar days from the date of delivery.
• Digital products: eligible for refund only if the product is defective, not as described, or if a defect was not disclosed at the time of purchase; in which case please contact support within 14 calendar days of purchase.

3. Eligibility

Returns are accepted when the product meets one of the following:

1. arrived damaged, defective or materially different from the product page;
2. was shipped incorrectly (wrong item, missing parts);
3. is an unused, unopened item still in original packaging, within the 14-day window.

Items not eligible for return:

1. custom-made or personalized items, unless defective;
2. downloadable digital content that has already been downloaded or consumed;
3. items explicitly marked as final-sale on the product page;
4. gift cards or promotional codes.

4. Return Shipping

1. If the return is caused by a product defect, an inaccurate listing, or a Creator fulfillment error, the Creator is responsible for reasonable return shipping costs.
2. Otherwise, return shipping is paid by the buyer unless applicable law requires a different result.
3. Use a trackable shipping service. A refund may be delayed when there is no evidence that the returned item reached the provided return address.

5. Step-by-Step Return Process

1. Contact support. Email [email protected] within the applicable return window. Include the order number and photos of the issue or item condition.
2. Request review. FindsWith.com coordinates with the Creator and reviews the request and evidence.
3. Ship it back. If the return is accepted, you will receive a return address and, if applicable, a prepaid return label.
4. Refund issued. When the return is approved and any required inspection is complete, FindsWith.com issues the refund to the original payment method. Creator responsibility and cost recovery are handled separately under the Creator Agreement.

6. Refund Timing

• Credit card: 5–10 business days after issue.
• Timing after issue may vary depending on your payment provider; please allow for bank processing delays.

7. Disputes

If a return is not resolved through the normal process, please email [email protected] with your order number and details of the issue. FindsWith.com reviews the order, fulfillment evidence, communications, and applicable consumer rights.

8. Contact

For any question? Email [email protected] with your order number — we respond within 3 business days.

See also: Terms of Service · Privacy Policy · About Us · Creator Agreement · Legal Notice